Store Policy & Guidelines

1. General Store Guidelines

Welcome to 19 KARAT. To ensure the finest experience and mutual understanding, we kindly ask our valued customers to review our initial store policies and guidelines:

1. All pieces are crafted with genuine gold, authentic diamonds, and natural gemstones meticulously curated by our master craftsmen.
2. Product photographs represent authentic items; subtle variations in color or sparkle may occur depending on lighting and display screens.
3. We recommend consulting our specialists regarding sizing and details prior to finalizing your order.

2. Orders & Custom Creations

To ensure orderly craftsmanship and timely delivery:

1. Ready-to-ship items: Allocated on a first-confirmed, first-served basis.
2. Custom-made jewelry: An initial deposit is required before craftsmanship begins. Once gold casting or diamond setting has commenced, designs cannot be altered or canceled.

3. Warranty & Certificates

Our 50-year legacy is built on uncompromising trust and authenticity:

1. Certified diamonds are accompanied by internationally recognized grading reports (GIA / HRD) as specified.
2. Every purchase includes a genuine 19 KARAT certificate verifying metal purity and gemstone specifications.
3. Complimentary lifetime cleaning and inspection services are available for all 19 KARAT pieces.

4. Mutual Respect & Communication

Our team is dedicated to serving you with honesty, warmth, and professionalism. We kindly request polite and respectful communication so we can continue to offer you our highest standard of hospitality.